Refund policy
Our 30-Day Return Policy
We know this is the boring legal part, but take a minute to read our return policy. We offer a 30-day risk-free trial on our products, during which you can request a return at any time.
Not all items are eligible, however. Any exclusions will be called out on the product page and/or at checkout.
How to be eligible for a return
- Request within 30 days. A return must be requested within 30 days of receiving your order. Once approved, you'll have 10 business days to return the item(s) and place them in the post.
- Not marked "Final Sale" or "Non-Returnable" at the time of purchase, unless the item is faulty.
- Original packaging and condition. Item(s) must be in their original packaging, in original condition, including any attached tags.
- Photo or video required. A photo or video of the item in its current condition must be submitted before your return can be approved, so we can assess it before it's sent back.
- QuietPaws™ 14-day trial. The QuietPaws™ device must be used consistently for at least 14 days before a return can be requested. QuietPaws™ works through gentle, repeated conditioning, and most dogs need at least two weeks of consistent use to properly learn the sound and respond to it. Returns requested before the 14-day mark don't reflect how the device actually performs, so we ask owners to give it the full trial period first.
Please note: Bundles are not eligible for return. Individual items purchased as part of a bundle cannot be returned separately.
Who pays for return shipping?
We've got you covered, most of the time!
Returns due to defects, damage, or incorrect items are fully covered by us, including return shipping.
Returns due to change of mind or ordering the wrong size are covered by the customer. Return shipping costs are the customer's responsibility in these cases.
Simply reach out to our friendly team and we'll guide you through the process to make it quick and hassle-free.
Shipping delays
Estimated delivery timeframes are outlined in our Shipping Policy. Occasionally, factors outside our control, such as courier delays, customs processing, or peak periods, can push a delivery beyond that window.
Please note: a delivery arriving later than the estimated timeframe is not considered a product fault or defect, and does not on its own qualify an order for a free return or refund under this policy. If your order is delayed, get in touch with our team. We're happy to help track it down or talk through your options.
How to start a return or get in touch
To request a return, or if you have any questions, contact our team and we'll help you through it:
- SMS: +61 480 887 771
- Email: hello@huntersdoggyshop.com
- Live chat: click the chat button in the bottom right corner of any page to talk to our customer service team.
Please don't send items back before requesting a return. Items sent to us without an approved return request first cannot be accepted.
We're an Australian business based in Frenchs Forest, NSW, with warehouses and customer support across the UK and USA too. We're always happy to help.