Shipping protection

Hunter’s Doggy Shop is an Australian owned company. To provide reliable and quick delivery, we work with a small network of trusted distribution partners around the world.

Orders may be dispatched from the closest available warehouse, including:

• Sydney or Melbourne, Australia
• Birmingham, United Kingdom
• Fort Lauderdale, Florida (USA East Coast)
• Houston, Texas (USA Central)

Using multiple locations allows us to ship from the warehouse closest to you whenever possible.

Delivery Time - Most orders arrive within 3–9 business days, depending on your location.

Order Processing - Orders are typically processed within 48 hours, and tracking is provided for all shipments.

If you have any questions, you can use the chat icon in the bottom right corner to contact our support team, or email us anytime at:

hello@huntersdoggyshop.com

We’re always happy to help. 🐾

Refund Policy

At Hunter’s Doggy Shop, we offer a 30-day return policy. You have 30 days from the date your item is delivered to request a return.

We encourage you to try the product to ensure it is suitable for your dog. To be eligible for a return, the item must be in reasonable condition, free from physical damage, and include all essential components.

Where possible, the original packaging should also be returned in reasonable condition to assist with processing.

Proof of purchase is required for all returns.

To begin a return, please click the chat icon in the bottom right corner to contact our local onshore support team.

You may also email us at hello@huntersdoggyshop.com, and we will guide you through the process.