Frequently Asked Questions
Can't find what you're looking for below? Chat with us using the icon in the bottom right corner, email hello@huntersdoggyshop.com, or SMS +61 480 887 771 and we'll sort it out.
Shipping & Delivery
We ship Australia-wide from our Sydney and Melbourne warehouses, with additional warehouses in the UK and USA for international orders. Your order is sent from the closest location with stock, so it reaches you faster.
Orders are processed within 24 to 48 hours (excluding weekends and public holidays). Once dispatched, estimated delivery within 3 to 9 business days.
Shipping is calculated at checkout based on your order and location. We regularly offer free shipping across Australia, so look out for the free shipping banner at the top of our site.
Yes. Every order includes tracking, and you'll receive a tracking number by email once it ships. You can track your order anytime at huntersdoggyshop.com/apps/tracking.
Please double-check your address at checkout. If an order has already shipped to an incorrect address we may not be able to redirect it, and any re-shipping costs would be the customer's responsibility. Contact us quickly if you spot a mistake and we'll do our best to help.
Returns & Exchanges
We offer a 30-day return policy, so you have 30 days from receiving your item to request a return. Items should be returned in reasonable condition with no physical damage, in their original packaging where possible. You're welcome to use the product to test it. Proof of purchase is required.
Contact us by SMS on +61 480 887 771 or email hello@huntersdoggyshop.com to request a return. If it's accepted, we'll send you a return shipping label and instructions. Please don't send items back before requesting a return, as they can't be accepted.
If your item is faulty, damaged or incorrect, we cover the return cost. For change-of-mind returns or the wrong size ordered, return postage is covered by the customer, in line with Australian Consumer Law.
Once we receive and inspect your return we'll notify you within 5 business days. Approved refunds are issued to your original payment method within 10 business days of approval, though your bank may take a little longer to show it.
The fastest way to get the item you want is to return the original for a refund once approved, then place a new order for the replacement.
Payment
We accept Visa, Mastercard and American Express, plus PayPal, Apple Pay, Google Pay and Shop Pay. You can also pay in instalments with Afterpay or Klarna.
Yes. Payments are processed securely through Shopify's encrypted checkout, and we never see or store your full card details.
Yes. Afterpay and Klarna are available at checkout, so you can split your purchase into interest-free instalments (subject to their approval).
General / Contact Us
Yes. We back our products with a 30-day money-back guarantee. If you're not happy, contact us within 30 days and we'll make it right.
You can reach our team by
SMS on +61 480 887 771, by
Email at hello@huntersdoggyshop.com, or through our customer service chat in the bottom right corner of any page.
We're an Australian business based in Frenchs Forest, NSW, with warehouses and customer support across the UK and USA too. We're always happy to help.