Shipping Policy

At Hunter’s Doggy Shop, we’re committed to getting your order to you as quickly and reliably as possible.

Shipping Locations

We currently ship from multiple trusted warehouses to help ensure fast delivery:

• Sydney & Melbourne, Australia
• Birmingham, United Kingdom
• Fort Lauderdale (East Coast), USA
• Houston (Central/West), USA

Your order will be dispatched from the closest available location depending on stock and delivery address.

Occasionally a product sells faster than we can restock it at one of these locations. When that happens we send your order direct from our supplier rather than hold it until our next delivery arrives, so you are not left waiting on a restock. These orders are tracked in the same way and arrive within the same estimated delivery times shown below.

If your tracking shows your parcel travelling from overseas, this is why. You are welcome to contact us with your order number at any point and we will tell you exactly where it is.

Shipping Cost

Shipping is free on every order, to every country we ship to. There is no minimum spend and nothing is added at checkout.

You can also add optional Shipping Protection to your order at checkout, which covers your parcel if it is lost or damaged on its way to you.

Processing Time

• Orders are processed within 24 to 48 hours, excluding weekends and public holidays.
• Once dispatched, you’ll receive a tracking number via email.

Estimated Delivery Times

• Australia: 3 to 7 business days
• New Zealand: 5 to 9 business days
• United States: 5 to 9 business days
• United Kingdom: 4 to 8 business days

Please note that delivery times may vary slightly depending on your location and peak periods.

Tracking Your Order

All orders include tracking so you can follow your delivery every step of the way.

You can track your order anytime here:
https://huntersdoggyshop.com/apps/tracking

Delays & Exceptions

While we work hard to meet delivery timeframes, delays can occasionally occur due to:

• High demand periods
• Courier delays
• Customs processing for international orders

If your order is taking longer than expected, please reach out and we’ll help track it down.

Delivery Addresses

We deliver to street addresses only. That can be your home, your workplace, or the address of a friend or neighbour.

We are unable to deliver to PO Boxes or Parcel Collect points. These cannot be tracked through to delivery, so we have no way of confirming your order reached you. If a PO Box or Parcel Collect address is entered at checkout, we will contact you for an alternative address before dispatching.

We are also unable to ship to Hawaii at this time, as parcel tracking there is not reliable enough for us to stand behind. If you have a mainland US address we are happy to send your order there instead.

Incorrect Address

Please ensure your shipping address is correct at checkout.

If you spot a mistake, contact us straight away with your order number and the correct address. Orders are processed within 24 to 48 hours, so if we catch it before dispatch we can change it at no cost to you.

If an incorrect address is provided and the order has already been shipped, we may not be able to redirect it. Any re-shipping costs will be the responsibility of the customer.

Need Help?

We’re here around the clock, though we might be asleep while you’re shopping. Either way, we’ll get back to you within a few hours.

If you have any questions about your order, contact us:
SMS +61480887771
Email hello@huntersdoggyshop.com